Every conversation in one inbox — next to the client and the order
WhatsApp, Instagram, Telegram and the site form in a single window. Reply once, turn the chat into an order, and never lose a customer between apps.
One window for every channel
Stop juggling phones and tabs. Messages from all channels land in one inbox where your whole team works — without sharing the shop's social passwords.
- ✓WhatsApp, Instagram, Telegram, site form
- ✓Shared team inbox, assign by operator
- ✓Unread, in-progress and resolved states
The dialog knows the client
Each conversation is attached to the customer card with full history and past orders. A first message can auto-create the client, so nothing is lost.
Turn a chat into an order
Build the order right inside the conversation — products, delivery window and payment — linked to the same customer you're talking to. No copy-paste.
Quick replies, templates and bots
Save the answers you send all day, fire delivery and status updates automatically, and let a bot handle the first reply so no one waits.
Where it shines
Peak-day rush
On 14 Feb or 8 March the whole team works one queue — nothing slips.
Handover between shifts
The next operator sees the full thread and the linked order, not a blank screen.
From DM to delivery
A casual message becomes a paid order with an address in a couple of taps.
Acanta chats vs a separate inbox tool
Questions florists ask
Do I hand over my social passwords?
No. Channels connect to Acanta; your team works the inbox without ever logging into the shop's WhatsApp or Instagram directly.
Which channels are supported?
WhatsApp Web today and the site form, with Instagram Direct next and Telegram on the roadmap — all in the same inbox.
See it on your own shop
Set up with your data and a 60-day free trial — try it with your real flower shop, not with examples.